Refund Policy
🔄 Overview
This Refund Policy outlines the conditions for returns, refunds, and order issues for Brendan Eilola Glass.
📅 Returns
Items may be returned for a refund if they are:
• Returned within 7 days of purchase
• In perfect, unused condition
• Packaged securely to prevent damage in transit
Customers are responsible for return shipping costs unless otherwise agreed.
📦 Breakages & Delivery Issues
Responsibility for breakages caused by the delivery service rests with the carrier.
BEG is not liable for damage that occurs during shipping.
For high‑value or fragile pieces, you are strongly recommend purchasing postal insurance to ensure coverage in the event of loss or damage.
🧾 Refunds
Refunds are issued once the returned item has been received and inspected.
If the item is not returned in its original condition, a refund may not be approved.
📬 Contact
If you need to arrange a return or discuss an issue with your order, please get in touch through the Contact page.